Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?Previous experience in Collections areaFluent English and German skillsAttention to detailCommon use of Microsoft Office Software Applications in particular ExcelGood Customer Service skills and client-focus attitude Strong interpersonal skills and proactive approach Teamwork approach
What duties will help you grow?Look for and gather key data and conducts a structured analysis. Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching"Understand the cost drivers of the services and supports effective usage of them in the service deliveryUnderstand KPI measures and their impact on profitabilityIdentifies and escalates out-of-scope requests Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery
What have we prepared for you?
Personal and professional development:Development programs, external courses, education & certificates co-fundingNEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:Private medical care, which can be extended by a package of dental services purchased on preferential terms. Private life insurance which can be extended by oncology package purchased on preferential terms.Referral bonuses for recommending your friends to Capgemini.Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).Offices in great locations, car leasing program, carpooling options and bicycle parking.